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What is Reputation Management?

Reputation Management is a service that helps businesses monitor, measure, and manage their online reputation. In today’s competitive landscape, it’s more important than ever for local businesses to know exactly what their customers are saying about them online and take the necessary steps to protect their brand. Customer reviews on sites like Google, Facebook and Yelp can influence consumer purchase decisions and have a direct impact on sales. Maintaining a positive online reputation is crucial for businesses and can improve brand perception, search engine rankings and overall sales.

SiteSwan’s new Reputation Management Tool* allows you to provide Reputation Management services to your existing web design clients or sell the service by itself to new customers. Selling Reputation Management is a great way to generate more revenue per client, get new clients, and expand your services so you can continue to grow your web design business. The suggested retail price for Reputation Management is anywhere from $39 - $199/month PER CLIENT. Of course, you can set your own prices and charge whatever you like.


*Reputation Management is only available on select SiteSwan plans.

Why Do Online Reviews Matter?

• 97% of consumers search for local businesses online
• 86% of consumers read reviews for local businesses
• Consumers read an average of 10 online reviews before feeling able to trust a local business
• 57% of consumers will only use a business if it has 4 or more stars
• 78% of consumers trust online reviews as much as personal recommendations
• 89% of consumers read businesses responses to reviews


Source: Bright Local Local Consumer Review Survey | Online Reviews Statistics & Trends

What are Some of the Different Features of SiteSwan’s Reputation Management Tool?

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⭐️ Review Monitoring
Easily track all of your clients' online reviews at the source from the top review sites including Google, Yelp and Facebook.

⭐️ Reputation Reports
Our daily Reputation Management Reports give your clients insight into key metrics such as average star rating, total reviews, reviews by star rating and more.

⭐️ Automatic Email Notifications
Help your clients keep track of new reviews and how they are performing with a daily report delivered right to their inbox.

⭐️ Respond to Reviews
Easily identify who, when and where the reviews were left so your clients can respond in a timely manner.

⭐️ Social Sharing
Promote your best reviews by sharing them on social media.

⭐️ Review Request Form
Help stop negative reviews and increase 5-star reviews with the Review Request Form.
 

We'd love to hear what you think!

We hope you see the benefit of this new tool and offering Reputation Management services to your web design clients. Please free to get in touch to let us  know what you think or if you would like to learn more.